Refund Policy
Last Updated: March 2026
Overview
Thank you for choosing our Restaurant Management SaaS Platform. This Refund Policy outlines the terms and conditions under which refunds may be issued for payments processed through our platform using Razorpay.
Payment Processing
All payments on our platform are securely processed through Razorpay. By completing a payment, you agree to Razorpay’s terms and conditions in addition to our platform policies.
Subscription & Service Fees
Our platform operates on a subscription and/or service-based pricing model. Fees once paid are generally non-refundable unless explicitly stated otherwise. We encourage users to review service details carefully before completing payment.
Eligible Refund Cases
Refunds may be considered under the following circumstances:
- Duplicate payment due to technical error.
- Incorrect amount charged due to system malfunction.
- Service not activated due to verified technical issues from our end.
Non-Refundable Situations
Refunds will not be provided in the following cases:
- Change of mind after subscription activation.
- Partial usage of subscription period.
- Failure to cancel subscription before renewal date.
- Issues caused by third-party integrations not managed by us.
Refund Request Process
To request a refund, users must contact our support team within 7 days of the transaction date. Please include transaction ID, registered email, and reason for the refund request.
Refund Processing Time
Once approved, refunds will be initiated through Razorpay to the original payment method. Refund processing typically takes 5–10 business days depending on the bank or payment provider.
Cancellation Policy
Users may cancel their subscription at any time. However, cancellation does not automatically qualify for a refund unless it meets the eligible refund conditions outlined above.
Contact Us
For refund-related inquiries, please contact our support team through the Contact Us page with complete transaction details for faster resolution.